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Last updated: March 3, 2025
THIS IS AN AUTOMATIC TRANSLATION OF THE OFFICIAL VERSION WHICH IS IN FRENCH
The website www.wewardapp.com and the WeWard mobile application are published by WEWARD, a simplified joint-stock company with a share capital of €1,203.32, with its registered office at 111 Avenue Victor Hugo, Paris (75016), registered with the Paris Trade and Companies Register under number 85361417000035 ("WeWard" or "we").
These terms of use (the "Terms") define your conditions of access and use of the Site. We invite you to read them carefully. For the purposes of these Terms, all capitalized terms have the meaning attributed to them.
Preamble
We have developed the WeWard mobile application (the "Application") to motivate Users to prioritize walking in their daily travel, for health and environmental reasons.
The Application allows you to earn points (the "Wards") awarded based on actions or features promoted within the Application. For example, Users may be awarded Wards based on the number of steps taken or through bonus actions in the Application.
Wards can be used to unlock rewards displayed within the Application, according to the conditions described in Article 7 herein.
Article 1 - Definitions
Application: refers to the WeWard mobile application, available on iOS and Android.
Ward Balance: refers to the balance of Wards associated with the User Account.
Account or User Account: refers to the personal space dedicated to the User on the Application, which they access by registering and logging into the Application, after accepting the Terms.
Suppliers: refers to WeWard partners offering products for sale on the WeWard Application.
Products: refers to all products offered for sale directly by WeWard or by Suppliers on the Application.
Virtual Products: types of WeWard Products that refer to virtual objects, electronic vouchers, or privileges on WeWard.
Electronic Vouchers: refers to gift cards available on the Application's gifts page that can be purchased and used at a selection of external partners.
Reward(s): refers to all possibilities offered to the User in exchange for the use of Wards, such as gift cards, virtual objects, cash prizes, vouchers, discounts on items, support for humanitarian or environmental projects, goods, or services available in the Application.
Service(s): refers to all services provided by WeWard through the Website and the Application.
Website: refers to the website www.wewardapp.com
User: refers to any natural person registered on the Application, holding an Account.
Visitor: refers to any person visiting the Services but not having User status.
Wards: refers to the accumulated points usable only within the Application, particularly allowing the unlocking of Rewards displayed on the Application.
Article 2 - Registration and Account Creation
2.1 - Registration Conditions
Registration for the Application is reserved for natural persons over fifteen (15) years of age with internet access. When registering on the Application, the User declares and guarantees that they are fifteen (15) years of age or older. We reserve the right to request any document to verify the identity and age of the person creating the Account.
Registration for the Application is free and does not incur any purchase obligation or financial consideration from the User toward WeWard.
When creating the Account, the User acknowledges having read and accepted all of these terms of use.
When registering on the Application, the User also declares having read our Personal Data Protection Policy, incorporated by reference to the Terms.
2.2 - Account Creation
Use of the Application is free. To create an Account, you must complete the registration form accessible from the Application.
You can also create an Account using a third-party service such as Facebook, Apple, or Google and, if necessary, complete any missing data. In such a case, the User acknowledges authorizing WeWard's use of the data transmitted by the third-party service. For more information regarding the data we collect from you and how we use it, please refer to our Personal Data Protection Policy. You agree to provide a valid email address that you own, and you declare and guarantee that the information provided is accurate and complete.
You agree to provide a valid email address that you own, and you declare and guarantee that the information provided is accurate and complete.
Article 3 - Acceptance of the Terms
3.1 - Acceptance
When creating an Account, the User is free to check the box "I accept the terms of use and I certify that I am over 15 years old."
Acceptance in the form of checking this box constitutes proof that the User has read, via the Application, our Terms and constitutes unreserved adherence.
IF YOU DO NOT ACCEPT ALL THE TERMS OF USE AND REFUSE TO BE BOUND BY THEM, PLEASE REFRAIN FROM USING OUR SERVICES AND DELETE YOUR ACCOUNT IF APPLICABLE.
Specific conditions may apply or be added during the use of certain Services in accordance with the conditions set out in Article 3.3. These various documents will be incorporated into these Terms.
3.2 - Enforceability
These Terms come into force on the date they are published online and are enforceable:
- upon acceptance by the User, during their registration to the Application throughout the period of use of the Services; or
- 30 days after their communication to Users, when new Terms replace them;
- on the day they are published online, in case of simple updates to the Terms concerning non-substantial elements.
Subject to complying with these deadlines, the Terms online on the Application prevail over any version with an earlier date and these Terms, and cancel and replace any previous version. The User may at any time cease to use the Services and delete their Account, but they remain liable for any prior use.
3.3 - Modifications
We reserve the right, at our sole discretion, at any time and without prior notice, to adapt or modify these Terms. We may do this for various reasons, particularly to reflect non-substantial modifications or provisions modified by law, due to new features, or changes in business practices.
The User who does not wish to adhere to the modified Terms may delete their account and stop using the Services.
Any use of the Application and/or the Services after the enforceability period (article 3.2) implies their acceptance.
Article 4 - Conditions of Access to Services
Access to our Services requires having an Account on the Application.
The Application can be downloaded for free from Apple's App Store and Google's Play Store. Access to the Application is free (excluding connection costs and telecommunication fees borne by the User).
Our Services aim to motivate Users' sporting efforts and daily actions in a fun and interactive framework. In no case can or should our Services be equated to services allowing the obtaining of an income source or professional income.
Access to our Services is only possible in a strictly personal and private context. WeWard is in no way responsible for steps possibly applicable to obtaining and/or receiving Rewards (declarations, taxation, fees, etc.). Consequently, the User is particularly prohibited from using the Application in a professional, commercial context or in the interest of an activity competing with WeWard. Any violation of this provision may result in the closure of the Account.
The User is informed that to benefit from certain Services available in the Application, they are invited to accept sharing their geolocation and/or the tracking of their physical activity through sensors native to their smartphone or connected devices. Otherwise, the User will not be able to receive Wards, particularly those requiring the calculation of the number of steps taken or tracking visits to recommended places. For more information about the information we collect from you and how we use it, please consult our Personal Data Protection Policy.
We reserve the right, without prior notice or compensation, to temporarily or permanently close all or part of the Application or access to Services remotely, particularly to perform updates, maintenance operations, modifications or changes to operational methods, servers and accessibility hours, and in case of anomaly, to do everything possible to make the Application accessible and operational.
Article 5 - User Obligations
The User agrees to use the Application and Services only under the conditions defined herein.
The User particularly agrees to:
- not use the Application or Services for professional, commercial, or lucrative purposes;
- not transmit to WeWard (particularly during the creation or updating of the Account) false, misleading, untruthful, or fraudulent information;
- not open more than one Account on the Application and not open an Account in the name of a third party;
- not use another User's Account, share an Account with another User, or manage multiple User Accounts;
- not publish referral codes on a review site, for example, Apple Store, Google Play, or Trustpilot;
- not use the Services for harmful or malicious purposes;
- not infringe on the rights and image of WeWard, particularly its intellectual property rights;
- not use the Services to harm WeWard in general;
- not use the Services for illegal purposes or purposes prohibited by these Terms.
Any violation of these commitments constitutes a serious breach of the User's contractual obligations under these Terms.
It is the User's responsibility to ensure that their computer and transmission means are in good working order and up to date in order to benefit from the features of the Services and the Application.
The User is responsible for preserving, using, and maintaining the confidentiality of their identifiers and password.
The User agrees to notify WeWard without delay of any communication to third parties or theft or compromise of their password.
The User also acknowledges being solely responsible for compliance with all laws, regulations, and obligations applicable to their use of the Application and the Services.
Article 6 - Account Suspension, Access Limitation, and Termination
We reserve the right to refuse access to all or part of the Service to any User who does not comply with these Terms.
We reserve the right to refuse and/or cancel a username/suspend the Account, at our sole discretion, in case of fraud. The User will be informed.
In case of violation by the User of these Terms, particularly the obligations detailed in Article 5, or if we have legitimate reasons to believe that this is necessary to protect our security, our integrity, that of other users or third parties, or for fraud prevention purposes, we particularly reserve the right to:
- terminate in accordance with Article 12, immediately and without notice, our contractual relationship with the User;
- limit your access and use of the Application and Services;
- temporarily suspend your Account;
- permanently close your Account.
When necessary, the User is notified of the implementation of such a measure and may submit observations. Observations must be sent according to the methods mentioned in Article 14 "Contact". WeWard will decide, at its sole discretion, whether to lift the measures put in place or not.
The measures put in place will take effect without prejudice to damages that may be claimed from the User as compensation for losses incurred due to a violation of the Terms.
Article 7 - Wards
The most recurring questions from our users are regularly answered by our teams and are accessible in our FAQs.
7.1 - Attribution of Wards
Creating an Account automatically generates registration in the Wards attribution program. Wards correspond to points usable only within the Application, particularly allowing the unlocking of Rewards. The number of Wards associated with the User Account is displayed in the Account balance (the "Ward Balance").
Users are awarded Wards by performing actions promoted on the Application (validating daily walks, validating quests, participating in contests, surveys, events, and/or any functionality set up for this purpose), including:
- through a validated and verified physical movement (for example, steps);
- when visiting geographical locations referenced on the WeWard Application;
- by completing quests (such as downloading a mobile application, subscribing to a service...);
- by responding to surveys;
- through specific actions on a bonus page (if applicable, the terms will be specified in the Application);
- by a receipt sent on the WeWard Application;
- by purchasing on a partner website after using the corresponding URL link;
- by purchasing on a partner website after installing the extension and updating the link;
- by referring a third party who proceeds to open a User Account.
The number of Wards awarded based on actions or challenges will be specified in the Application. This number may be subject to daily, weekly, or monthly limits as well as validation criteria that may involve a certain delay in the attribution of Wards. The number of Wards awarded for an action or challenge may evolve; the attribution conditions will be detailed in the Application.
The attribution of Wards through certain functionalities available in the application may be subject to chance without purchase obligation or financial sacrifice (promotional lottery). In case of a win, the corresponding number of Wards will be added to the Ward Balance. The functionalities concerned and the conditions applicable to these lotteries will be detailed in the Application.
The attribution of Wards through certain functionalities available in the Application may require the purchase of a good or service provided by a third party on one of WeWard's partner sites. The number of Wards attributed in this way, the attribution methods, and verification will be specified in the Application. The number of Wards may vary depending on the Users or products or services purchased and may evolve over time. If applicable, the Wards will be added to the Ward Balance, and thus usable, when the partner site has informed WeWard of the completion of the promoted action (visit, purchase, subscription, participation in events, etc.) The User is informed that the number of Wards having been attributed may subsequently be withdrawn from the Ward Balance for various reasons such as:
- After making a purchase, the User has returned all or part of the products concerned by the purchase;
- To access the partner site, the User has used one or more computer systems not connected to WeWard's Services;
- The products purchased or services subscribed to are not eligible for the operation.
The User may be awarded Wards by sponsoring the registration of other users, by participating in the Application's referral program. The terms and conditions of the referral attribution and the maximum quantity of Wards to be attributed under the referral program may evolve; the terms will be detailed in the Application. We reserve the right to end the referral program as well as the right to deactivate a referral code, particularly in the case where it would appear on a review site.
We reserve the right and absolute discretion to determine and modify from time to time the physical movements eligible for Wards, the movement verification algorithms, and the quantities of verified movements that Users must perform to see Wards attributed using the Application. For example, we can modify the step verification algorithm as well as the number of steps required to generate Wards.
The User is informed and acknowledges that the collection and sending of data from mobile devices or reported by partners in the context of purchases, quests, or surveys, and in general by means of any transmission of information on communication networks, such as the internet, is subject to technical constraints resulting from technologies beyond the control of WeWard. Despite all the care taken by WeWard in verifying the data, the inaccuracy or absence of the received data cannot engage the responsibility of WeWard. Thus, WeWard cannot be held responsible for any errors, interruptions, unavailability, or inaccuracy of the information. WeWard also reserves the right to modify a posteriori the Wards attributed to a User when an error or fraud has been committed.
7.2 - The Ward Balance
The number of Wards associated with the User Account is displayed in the Ward Balance.
The Ward Balance is neither a bank account nor any payment instrument or service. It functions as a points program allowing the obtaining of Rewards.
The balance of the Ward Balance cannot be subject to any cash refund, exchange, or any remittance of a potential monetary counter-value.
Wards must be obtained and used in accordance with the rules of these Terms. WeWard holds the final authority to decide if a functionality allows obtaining Wards. Wards will not be granted and may be withdrawn at the discretion of WeWard, particularly in case of suspicion of fraudulent use of all or part of the Services.
We can modify or impose different balance limits and use of the Ward Balance at any time. In case of modification, you will be informed. Continued use of your Account after the enforceability date (article 3.2 of the Terms) of the modifications will constitute acceptance on your part of all of these modifications. IF YOU DO NOT ACCEPT THESE MODIFICATIONS, PLEASE REFRAIN FROM CONTINUING TO USE THE SERVICES. In this case, WeWard will in no case be required to refund, exchange, or offer any monetary discount for the remaining Wards in your Ward Balance.
Any sale and/or exchange of Wards inside or outside the Application and/or the Services is strictly prohibited.
7.3 - Rewards
According to the number of Wards available in the Ward Balance, the User will be able to unlock the Rewards displayed in the Application. Rewards may particularly consist in obtaining virtual objects, supporting volunteering missions or humanitarian or ecological projects, participation in ephemeral operations, the attribution of vouchers, partner discount codes, discounts on certain items or cash prizes, and/or in the provision of a good or service.
Access to a Reward requires having a number of Wards determined and displayed on the Application. Unless expressly provided for and displayed in the Application, the User will not be able to obtain the displayed Reward if they do not have a sufficient number of corresponding Wards.
To obtain a Reward, the User must follow the instructions in the "Rewards" section of the Application. The choice and use of Rewards are under the sole responsibility of the User. In no case can WeWard be held responsible for any damage whatsoever, caused to the User or a third party due to the use of Rewards.
The Application allows the obtaining of Rewards in the context of operations requiring the use of all or part of the Ward Balance. The nature of the Rewards (virtual object, voucher, partner discount code, cash prize, good or service) is specified in the Application. Some options for using the Ward Balance may require using Wards during a limited period and within the limit of the maximum number of participants and/or quantities displayed in the Application. The access terms (start date and time, duration, number of admitted participants, quantities, etc.) will be detailed in the Application. In case of successful use of the Ward Balance for obtaining the displayed Rewards, the User will be immediately informed of the effective use of the balance as well as the attribution or sending of the Reward. Depending on the Reward, participation in some of these operations may be reserved for adults. WeWard reserves the right to verify the age of the User.
Rewards by cash prizes. When these Rewards are available, the unlocking and obtaining of Rewards that would consist of a cash prize require communicating a bank account to WeWard. The User must verify their identity before being able to obtain cash prizes. WeWard consequently reserves the right to proceed with any verifications it deems useful regarding the identity and/or age of the User. WeWard cannot be held responsible if the communicated banking information is incorrect, does not correspond to that of the User, or if, for any other reason related to technical problems, the cash prize is not correctly delivered. The User is informed and acknowledges that it is not up to WeWard to perform verifications on the transmitted banking information and that all banking fees, particularly related to the reception of the cash prize, will be borne by the User.
Advertising lotteries. The unlocking of certain Rewards available in the Application may be subject to the use of all or part of the Ward Balance as well as to chance without financial sacrifice. In case of a win, the User will be informed of the win as well as the attribution of the Reward or the methods of sending or delivering the Reward. Attention: Participation in some of these operations and/or the attribution of certain Rewards may be reserved for adults. To learn more, refer to the conditions of participation in said lottery, accessible from the Application or in the concerned dissemination support. WeWard reserves the right to verify the age of the User to whom the win must be attributed.
Volunteering or charity projects. The Application allows users to support volunteering or charity projects by allocating all or part of their Wards to a dedicated fund. These projects are carried by third-party partners (associations, foundations, etc.), selected by WeWard and presented within the Application.
The allocation of Wards by a user does not constitute a donation but resembles a vote allowing WeWard to be guided in the choice of projects to finance. Once the fund is completed, WeWard will finance the project by transferring the planned amount to the concerned partner, and users will be informed. No management or project promotion fees are charged to the partner.
We invite you to consult the project descriptions on the Application for more information. In case of a partner's failure to fulfill its commitments, WeWard reserves the right to allocate the funds to another initiative, without its responsibility being engaged.
The unlocked Reward will be attributed as is. Rewards cannot be subject to any cash refund, exchange, any remittance of their monetary counter-value, or compensation on sums that would be due to WeWard.
The User acknowledges that WeWard assumes no responsibility for the functionalities, products, services, or other benefits offered on the Application in the "Rewards" section that would be manufactured or provided by third-party partners. The User acknowledges that the Company does not guarantee the quality, proper functioning, safety of goods, services, or other benefits offered on the Application. The User acknowledges that WeWard assumes no obligation of return, exchange, or refund in connection with the Rewards available on the Application.
The Rewards available on the Application can be modified or removed at any time by WeWard, without having to justify the cause and without its responsibility being engaged.
In case of unavailability and/or withdrawal of a Reward previously unlocked by the User, WeWard reserves the right to reclaim the User of the spent Wards or replace it with another Reward of the same value and equivalent characteristics, without its responsibility being engaged.
The number of Wards required to obtain a reward may vary depending on different factors. We reserve the right to adjust these amounts at any time, particularly in the context of tests, economic adjustments, or temporary promotions. Consequently, some users may see different Ward requirements for the same reward.
7.4 - Virtual Products
The Application offers various virtual objects, such as collectible digital cards, jokers, and flames.
The methods of obtaining virtual objects are detailed on the Application and in the FAQ.
The User may have the possibility to offer a virtual object, such as a digital card, to another User. They understand that this action is irreversible.
Virtual objects can be obtained in different ways, including:
● By performing a certain number of steps;
● By taking up a challenge;
● By going to a specific GPS point to collect the virtual object;
● By watching an advertisement;
● By spending a certain number of Wards;
● By making an in-app purchase via third-party payment providers such as Apple and Google.
The purchase of any Virtual Items constitutes only the acquisition of a personal, limited, non-commercial, and revocable license to use the Virtual Item exclusively within the Services, for as long as we provide these Services. This purchase does not grant the User any ownership rights over the Virtual Item (the “License”). The User acknowledges that they do not acquire any ownership rights over Virtual Items.
The License is personal and may not be sold, transferred, assigned, gifted, exchanged, sublicensed, or otherwise transferred to a third party outside the scope of the Services. Consequently, we strictly prohibit and do not recognize as legitimate any unauthorized sale, transfer, assignment, gift, exchange, sublicense, or any other form of transaction involving Virtual Items that is not authorized by WeWard, whether in exchange for real money, goods, credits, or any other form of value. Any attempt to sell, transfer, or exchange Virtual Items in this manner is prohibited, void, and constitutes a violation of these Terms of Use. This may result in the cancellation of the concerned Virtual Items, the termination of the User’s WeWard account, as well as potential legal action.
7.5 - Electronic Vouchers
The User has the possibility to purchase vouchers on the Application and thus be awarded Wards per euro spent. The number of Wards awarded will be specified in the Application for each partner. This number may be subject to daily, weekly, or monthly limits. The number of Wards awarded and the attribution conditions are subject to change and will be detailed in the Application.
The eligibility conditions for these vouchers (e-commerce site, lists of partner stores, list of eligible products) will be specified in the Application.
In case of display of an incorrect price, manifestly derisory (vile price), whatever the reason (computer bug, manual error, technical error), the order - even validated by us - may be canceled and the Wards withdrawn from the User's account.
Vouchers cannot be exchanged or refunded (in whole or in part) because the usage information is sent by email and received immediately.
Purchases of electronic vouchers are subject to the Application's Terms and Conditions of Sale.
7.6 - Suspension or Deletion of the Account Related to the Use of Wards
In all circumstances, the User must adopt loyal behavior in the participation and use of Wards.
The User agrees not to voluntarily transfer false data to WeWard, such as falsified GPS coordinates, erroneous physical activity, or falsified receipts or not belonging to them. The User agrees not to call upon third parties to generate Wards on their behalf.
The User agrees not to try to find roundabout ways to accumulate Wards such as:
- Artificially simulating steps (pendulums, software...);
- Artificially simulating geolocation points;
- Issuing computer requests to falsify physical activity data or purchases;
- Sending falsified receipts or not belonging to them;
- Falsifying referrals.
We reserve the right to stop the Wards program or modify it at any time, without compensation, subject to informing the Users.
Article 8 - Premium and In-App Purchase
The User can benefit from a Premium status within the Application. This status allows them to access exclusive benefits, such as virtual objects or additional Wards. The details relating to the content and conditions of the Premium status are available on the User's profile page as well as in the FAQ.
8.1 Obtaining Premium Status
Premium status can be obtained in two ways:
- By subscription, using Apple or Google Play payment services.
- By accomplishing specific actions on the Application, allowing the accumulation of qualifying Wards. The amount of qualifying Wards required as well as the conditions for obtaining them are specified in the Application and in the FAQ.
8.2 Payment
All financial transactions are processed by third-party providers (Apple and Google), in accordance with their terms of use, privacy policy, and/or any other applicable payment condition. We encourage you to consult their terms of use.
In no case can WeWard be held responsible for the actions or inactions of a third-party payment provider, including, but not limited to, service interruptions, system failures, or any other payment service malfunction.
WeWard reserves the right to modify or remove Virtual Objects at any time, with or without notice. WeWard can modify the prices of Virtual Objects or the Premium subscription at its sole discretion and can add new objects requiring additional payments.
Outside the functionalities expressly provided in the Application, the User cannot sell, exchange, or transfer Virtual Objects.
All payments are non-refundable. In case of cancellation of your subscription, the benefits of the Premium Status will remain active until the end of the current billing period.
We can test different pricing models or promotional offers from time to time, whether for premium subscriptions or in-app purchases. These price variations may be based on the data we collect or carried out as part of tests. Consequently, some users may see different prices for the same service depending on various factors.
8.3 Automatic Renewal
The Premium subscription is automatically renewed until its cancellation. The User can modify or cancel their subscription at any time by accessing their account settings on the App Store or Google Play Store.
8.4 Free Trial
If WeWard offers a free trial, the User can cancel it before the end of the trial period to avoid any billing. After this period, the subscription will be automatically renewed according to the defined conditions.
8.5 Suspension and Termination of Premium Status
Weward reserves the right to suspend, disable, or end the Premium status in case of suspicion of fraud or violation of the terms of use. If the Premium status was obtained by paid subscription, the suspension or termination will result in the cessation of future payments.
8.6 User Responsibilities Regarding Payment
The User agrees to pay all applicable fees and taxes related to their subscription, including those incurred by any person using a WeWard account registered in their name. Any tax applicable to these transactions will be the User's responsibility.
WeWard reserves the right to modify the prices of goods and services offered at any time.
All information provided during a purchase or transaction must be accurate, complete, and up to date.
The User accepts to assume full responsibility for payments made to interact with the application.
Article 9 - Intellectual Property
The Application, trademarks, logos, and any other distinctive sign of WeWard and/or its partners, as well as any software used in the context of providing the Service, as well as the contents of the Application (that is, any text, video, photograph, or any other information in any format and of any nature appearing on the Application) are the exclusive property of WeWard and/or its partners, and/or third parties and may be subject to protection, by copyright, trademark law, patent law, or any other intellectual property right. These Terms do not entail any transfer of ownership of any kind to the User.
It is therefore prohibited to copy, modify, reproduce, distribute, publish, integrate on any medium whatsoever, adapt, transfer or assign, give in license, sub-license, give in guarantee, transmit in any other way the elements of the Application or to perform reverse engineering or use any other method to try to access the source codes and/or the protocols of the Application, without the express authorization of WeWard or the rights holder. The User agrees not to use the Application or the Website in an illegal manner or incompatible with these Terms, or to act in a fraudulent or malicious manner, for example by hacking or inserting malicious code, including viruses, or harmful data, into the Application or the Website;
The User agrees to:
- not infringe the intellectual property rights or those of third parties with respect to the use of the Application or the Website;
- not transmit any defamatory, explicit, offensive, or otherwise reprehensible content on the Application or the Website;
- not use the Application or the Website in a way that could damage, disable, overload, damage, or compromise our systems or our security or interfere with other Users;
- not use a technology that interferes in any way with the proper functioning of the Application or the Website, including by blocking any advertisement or promotion displayed on it.
- not collect or harvest information or data from the Application or the Website for commercial purposes, unless otherwise agreed in writing by WeWard.
If WeWard discovers a violation by the User, WeWard reserves the right to immediately suspend or terminate access to the Application and delete the corresponding Account.
The Website and the Application may contain links or content from services that are not operated by us and that provide additional content or functionalities. The content of these third-party services is governed by the terms of use and privacy policy of the concerned third-party service providers, under their sole responsibility. WeWard is not responsible for the availability or accuracy of third-party services, or services, products, or content available from these services. The inclusion of links to third-party services or their use does not constitute an approval by WeWard of these services. For more information, we invite you to consult the terms of use and/or the privacy policy of the concerned third-party services.
Article 10 - Illicit Contents
The User is responsible for the actions they perform on the Application and particularly the contents they publish, the photos they upload, and the messages they send.
In accordance with Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, Weward commits to fight against the dissemination of illicit contents on its site. Are considered illicit contents that: have a child pornographic character, incite racial hatred, violence, or discrimination, are defamatory, insulting, or infringe on privacy, violate intellectual property rights, incite illegal or dangerous activities.
The User can report illicit contents to Weward at the following address: contact@wewardapp.com. The report must include: (i) The URL and description of the illicit content, (ii) the reasons why the content is considered illicit, and (iii) the contact details of the reporter.
Weward will examine the reported content as soon as possible. If the content is deemed illicit, it will be removed immediately. Weward may transmit information about illicit contents to the competent authorities.
Weward is not responsible for contents published by users, unless it has knowledge of their illicit character and does not act to remove them. Moderation measures are put in place to prevent the dissemination of illicit contents.
The User publishing illicit contents risks sanctions, including the deletion of their account and legal proceedings.
Article 11 - Absence of Medical Advice
The WeWard Application allows tracking and verifying the quantity and frequency of Users' physical movements, generating Wards, and using them to exchange for Rewards. The Services that WeWard provides do not contain, do not constitute, and should not be interpreted as medical advice or medical opinions. WeWard is not a licensed health professional, does not collect health data, and is not able to provide medical advice. The User must always consult a qualified and licensed health professional before starting or modifying a diet or exercise program. The WeWard Application is not a tool for diagnosing or preventing diseases. The use of the Application does not create a doctor-patient relationship between the User and WeWard.
Article 12 - Personal Data
In the context of using the Services, we collect and process certain personal data of the User.
When registering, the User acknowledges and accepts the processing of their personal data by WeWard in accordance with applicable law and the stipulations of our Personal Data Protection Policy. For more information regarding the information we collect from you and how we use it, please consult our Personal Data Protection Policy.
I'll translate the text from French to English:
Article 13 – Liability
13.1 - Use of the Application and Website
Given the technical constraints inherent to the use of the Application and Website, WeWard cannot be held liable for any damage caused by a malfunction of one or more of the access steps to the Application and/or the proposed Service, due notably, but not exclusively, to the inherent inconveniences of using the Internet network, such as service interruption, external intrusion, computer viruses or malfunction of any nature whatsoever. The User is invited to report without delay to WeWard any difficulty that they may encounter while using the Application.
WeWard does not guarantee optimal functioning of the Application if the version used does not correspond to the latest version of the Application on the download platforms (Google Play and Apple Store). WeWard cannot be held liable for any damage caused by a malfunction on a previous version of the Application.
If WeWard has legitimate reasons to believe that the security of the Application is compromised or that misuse of the proposed Service is due to unauthorized use of the User's identification data, WeWard may temporarily deactivate their Account to preserve the integrity of the Application, as well as the data of their user Account.
The User agrees to use the Application in accordance with its purpose and not to engage in any illegal, unfair, dishonest action or any that could be classified as a fraudulent practice of any kind, having in particular the purpose of artificially obtaining a number of Wards higher than those corresponding to the physical activities and visits to places actually carried out.
WeWard cannot be held liable in the event that the non-performance or poor performance of WeWard's obligations would be attributable either to the User's behavior, or to the unpredictable and insurmountable act of a third party to these Terms of Use (notably the sources of information published by third parties) and in particular partners over which WeWard has no control, or due to a case of force majeure, as defined by Article 1218 of the Civil Code. Force majeure includes notably: natural disasters, fires, strikes, breakdowns, shortages, war, power outages, failures of the telecommunications network, loss of internet connectivity due to public or private operators. In addition, WeWard cannot be held liable for any indirect damages resulting from these Terms, loss of operation, loss of profit, damages or expenses.
Without prejudice to the hypotheses of exclusion of WeWard's liability referred to in these Terms of Use, WeWard's liability can only be engaged in compensation for direct, real, foreseeable and certain damage suffered by the User, provided that the latter proves that WeWard's contractual fault is the direct cause of their damage. The User acknowledges and accepts that the following cannot give rise to compensation: loss of opportunity, operating losses in the accounting sense, productivity losses, loss of contracts and/or margin, loss of earnings or Wards, as well as the non-realization of expected savings or gains or any damage to image.
In any event and in the event that WeWard's liability is engaged, the compensation due cannot exceed the amount corresponding to the Rewards that would have been awarded to the User through the Wards during the three (3) months preceding the incident.
To facilitate their exchanges, the User admits that WeWard's computer systems and files will be evidence between them, unless they provide contrary evidence of at least identical value.
Consequently, computer files and registers stored within computer systems operated by WeWard or on its behalf under reasonable conditions of security and reliability, may be validly used and produced as evidence of the execution of these Terms, and more generally of any event, communication or relationship occurring between the parties on the occasion of the User's use of the Services. WeWard may validly produce, in the context of any procedure, for purposes of evidence of any act, fact or omission, data, files, programs, recordings or other elements, received, issued or kept by means of the computer systems mentioned above, on all digital or analog media, and rely on them, except for manifest error.
13.2 - Responsibility Related to Virtual Products
Paragraph 13.1 remains applicable to Virtual Products.
Additionally, you acknowledge that you are solely responsible for the purchase, search, use, and all consequences related to Virtual Products.
WeWard undertakes to do its best and to make every effort to ensure easy access to Virtual Objects when they can be acquired at specific locations, but WeWard appeals to your sense of responsibility when collecting Virtual Products.
If certain Virtual Objects were located in potentially dangerous or difficult to access places, by using these Virtual Objects, you assume full responsibility for the associated risks including, but not limited to, potential accidents caused by an inappropriate or dangerous location of a Virtual Object.
The User can send a Virtual Object to another User. When you offer or exchange virtual objects with another User, you do so at your own risk and with full awareness that these transactions are irrevocable. WeWard is not responsible for losses or disputes that may result from these activities. We strongly recommend that users only conduct transactions on the WeWard platform and exercise caution regarding any arrangements outside the platform. The Company does not facilitate, mediate, or guarantee the results of exchanges made via social networks or other external channels.
WeWard, its collaborators, suppliers, service providers, or subcontractors cannot be held responsible for any incident occurring during the purchase, search, or use of these Virtual Objects.
You agree to defend, indemnify, and hold WeWard, its collaborators, suppliers, service providers, or subcontractors harmless from any claim from you or any third party, damages, debts, losses, liabilities, costs, or expenses resulting from the purchase, search, or use of WeWard's Virtual Objects.
This disclaimer includes any accident caused following the purchase, use, search of Virtual Objects, whether you are on foot, motorized, vehicled, and in all types of places, private or public.
Article 14 - Contract Duration - Termination
14.1 - Contract Duration
The Terms of Use are subscribed for an indefinite period from their first acceptance by the User under the conditions described in Article 1.
14.2 - Cessation or suspension of relations by WeWard
WeWard may suspend or delete access to all or part of the Application and Services, in case of non-compliance with these Terms of Use by the User.
In this case, WeWard will notify this suspension and/or deletion of the Account to the User by email, and will give them formal notice to stop this violation.
In the event of a suspension, the User can correct the breach after a period of three (3) days from this notification. After this period, and in the absence of satisfactory action by the User, WeWard may terminate as of right the contractual relations with the User, and subject to damages which it could claim in compensation for the damage resulting for it from this situation.
This termination may occur without notice in the event of a serious violation by the User of their obligations under these Terms of Use.
WeWard reserves the right to deactivate the User's Account following a period of total inactivity of their Account equal to or greater than thirty (30) days. However, the User will have the possibility to reactivate their account, as long as they have not exceeded an inactivity period of more than twenty-four (24) months. This period runs from the date of the User's last connection to the Application.
14.3 - Cessation of relations by the User
The User has the possibility to terminate the contractual relationship with WeWard at any time, without charge and without reason. To do this, they simply need to go to the Settings of the Application and click on the option "Delete my account".
Within forty-eight (48) hours following the deletion of the Account, all or part of the User's data may be erased from WeWard's databases and the User will no longer have access to the Application or Services. The deletion of this data is dependent on WeWard's legal obligations and its commitments in the Privacy Policy.
In case of death of the User, and upon production of relevant supporting documents, the Account will be deactivated. Its content can only be transmitted to the rightful claimants by court decision or under the conditions provided by the regulations in force.
Article 15 - Disputes
These Terms of Use and their interpretation are subject to French law, without prejudice to applicable conflict of law rules, except for contrary public policy rules.
In case of a problem, the User is invited to contact: contact@wewardapp.com
In accordance with Article L. 612 - 1 of the Consumer Code, the User is offered to resort free of charge to a mediator with a view to the amicable resolution of any dispute opposing them to WeWard. The User is invited to contact WeWard to inform them of their request, so that WeWard can communicate to them the contact details of the mediation organization and the precise conditions of such recourse to this mediation procedure.
The User can also consult the European dispute resolution platform: https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights
In case of failure or refusal of mediation, any legal action will be brought before the competent jurisdiction in application of the provisions of the Code of Civil Procedure.
Article 16 - Contact
For any question or information, Users can contact WeWard:
- either by email at: contact@wewardapp.com
- or by postal mail at the address mentioned in the preamble of these Terms of Use.