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Last Updated Date: March 3rd, 2025
THIS IS AN AUTOMATIC TRANSLATION OF THE OFFICIAL VERSION WHICH IS IN FRENCH
DEFINITIONS
"Application": refers to the WeWard platform accessible on computer, mobile, or tablet, on which Products are offered for sale.
"Deals Page": refers to the remote sales service offered by WeWard to its Users via a dedicated sales space for Products on the Application.
"T&Cs": refers to these Terms and Conditions of Sale, the purpose of which is to define the conditions and terms of sales made on the Application, the operation and obligations related to the purchase by Users of products offered by WeWard.
"Product Description": refers to the information displayed on the Deals Page, summarizing all information relating to the Product, its essential characteristics, and any specific delivery methods that may apply to certain Products.
"Suppliers": refers to WeWard partners offering products for sale on the WeWard Application.
"Products": refers to all products offered for sale directly by WeWard or by Suppliers on the Application.
"Electronic Vouchers": refers to gift cards available on the Application's gifts page that can be purchased and used at a selection of external partners.
"User": refers to individuals registered on the Application to walk, purchase Products from the Deals Page, play games offered on the Application, or simply browse them.
"Wards": refers to the points earned by the User when using the Application.
PREAMBLE
WEWARD is a simplified joint-stock company with a capital of €1,203.32, registered with the Paris Trade and Companies Register under number 853 614 170, and whose registered office is located at 111 Avenue Victor Hugo, 75116 Paris.
As part of its activity, WeWard provides its Users with a space on the Application through which they can directly purchase one or more Products listed online.
Any order placed on the WeWard application assumes prior and unreserved acceptance of these T&Cs. The User's action of checking the box: "I have read and accept the terms and conditions of sale" as provided for in article 3.2 means that they are bound by all the provisions of the T&Cs. If the User fails to check the aforementioned box, they will not be able to place an order.
WeWard reserves the right to modify these T&Cs, with the understanding that the T&Cs that apply to Users are those in effect on the day the order is validated.
By placing an order on the Application, the User certifies that they are at least 16 years old and acknowledges having full capacity to enter into contracts under French law.
ARTICLE 1: GENERAL DESCRIPTION OF THE DEALS PAGE
1.1. General Information
The Deals Page allows Users to purchase Products online, such as gift cards valid at a range of partners (Electronic Vouchers).
WeWard manages and edits the content of the Deals Page and Product Descriptions independently.
1.2. Access to the Deals Page
Access to the Deals Page is restricted to Users registered on the Application. When registering, the User must comply with the Application's Terms of Use.
Any order must be identified on the User's personal account.
1.3. Availability
WeWard makes every effort to ensure that its Users can access the Deals Page at any time. Nevertheless, WeWard reserves the right to interrupt, temporarily suspend, or modify access to the Application or the Deals Page without notice, particularly to make improvements, adaptations, or for maintenance purposes.
ARTICLE 2: PROVISIONS RELATING TO PRODUCTS
2.1. Product Characteristics
Products listed on the Deals Page are accompanied by their detailed description allowing the User to know the essential characteristics before placing an order (Product Description).
Products and prices appearing on the Application are available as long as they are visible and the "Buy" button is displayed. As long as the order is not validated and paid for, a Product may become unavailable even if it has been selected by clicking this button.
2.2. Benefits/Wards
It is noted that the sale of Products is strictly reserved for WeWard subscribers.
As such, when making purchases from the Deals Page, Users may obtain certain benefits related to the purchase of certain Products, including Wards or any other benefit proposed and chosen by WeWard. Before placing an order, the User can view the benefits they will receive following their purchase in the Product Description, at the price level.
2.3 Electronic Vouchers
The User has the possibility to purchase vouchers on the Application and thus be awarded Wards per euro spent. The number of Wards awarded will be specified in the Application for each partner. This number may be subject to daily, weekly, or monthly limits. The number of Wards awarded and the conditions for awarding them are subject to change and will be detailed in the Application.
The eligibility conditions for these vouchers (e-commerce site, lists of partner stores, list of eligible products) will be specified in the Application.
In case of display of an incorrect price, manifestly derisory (vile price), whatever the reason (computer bug, manual error, technical error), the order - even validated by us - may be canceled and the Wards withdrawn from the User's account.
Vouchers cannot be exchanged or refunded (in whole or in part) because the usage information is sent by email and received immediately. The terms of use, validity, and eligibility of electronic gift cards are specified in the WeWard app as well as on the website of the respective partner. The latter provides additional information regarding eligibility criteria and the terms of use of the gift card. WeWard cannot be held responsible for any issues related to the use of the gift card. In case of difficulty, the user must directly contact the relevant partner.
ARTICLE 3: ORDERING
3.1. Placing an Order
The User can place their order according to the instructions on the Deals Page. Thus, they can select the Product of their choice from the proposed catalog. Once the Product is chosen, the User can validate their order so that a summary displaying the selected Product and its characteristics appears.
The User then chooses their delivery address if necessary and accepts these T&Cs in full by clicking on the box "I HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS OF SALE," without which the order cannot be validated.
Before proceeding to payment, the User has the option to check a box indicating that they agree to receive information about new products and offers from WeWard partners (the Product suppliers) as well as emails offering commercial offers from said partners.
Finally, after entering their delivery information if necessary and data relating to their method of payment, the User confirms their willingness to proceed with the secure payment of their order by checking the box "PAY FOR MY ORDER."
As Products can only be ordered individually, the User is informed that they can place as many orders as they wish and that each Product will be subject to a separate payment and delivery.
3.2. Payment for the Order
The price of Products is freely determined by WeWard and is displayed, per Product, in euros including all taxes. Depending on the type of Product, shipping costs and conditions are indicated at the time of purchase.
Payment is made online on the Application. Banking transactions are carried out securely using the Checkout secure platform or Apple Pay and Google Pay solutions. Banking data communicated during the order will not be stored on WeWard's servers and will never be communicated to third parties, except the payment service provider.
The accepted payment methods are as follows:
● Credit card: Visa / MasterCard / Bank Cards / American Express.
● Google Pay
● Apple Pay
The User guarantees that the payment method used is valid and not the result of a fraudulent operation. If this is the case, if the order is not or partially paid by the User, or if a payment authorization refusal has been issued, WeWard will make a request for the User to remedy the situation, failing which the order will not be finalized.
3.3. Order Confirmation
After placing an order according to the process detailed in articles 3.1 and 3.2, the User receives confirmation of their order by email. This email will include:
● The designation of the ordered Product;
● The indication of the price including all taxes;
● The order number;
● The corresponding invoice.
The Products offered are available within the limits of available stock and displayed, in accordance with article 2.1 of these T&Cs. Thus, it may happen that a Product ordered is no longer available; in this case, the User will be informed by email and will be refunded the amount within a maximum period of fourteen (14) days after being notified of the unavailability of the Product.
ARTICLE 4: PRODUCT DELIVERY
4.1. Delivery Conditions
The User acknowledges that WeWard has, at its choice, depending on the Product and its supplier, two distinct delivery methods:
● Delivery carried out directly by WeWard (Post, carrier, or other service provider);
● Delivery carried out directly by the Supplier (according to the service provider chosen by said supplier).
Delivery is understood as the deposit of the order at the doorstep of the address indicated by the User, in their presence or in the presence of a person authorized to receive it. WeWard, the Supplier, or the service provider ensuring delivery cannot be held responsible for the delivery of the order to a third party present at the indicated delivery address.
In case of delivery to a location difficult to access by the deliverer, the User agrees to take the necessary precautions to allow them to receive the order.
The receipt of each order is ensured by home delivery according to the address indicated in the order confirmation email and provided during the validation of the order.
It is the User's responsibility to verify the accuracy of the delivery information entered before confirming the order. In case of error in the User's contact details, neither WeWard nor the Supplier or service provider in charge of delivery can be held responsible for the impossibility of delivering the order.
4.2. Delivery Time
The delivery date depends on the type of Product chosen and the Supplier's service providers. The User understands that the Application does not allow them to choose a day or time slot for delivery.
WeWard undertakes to use its best efforts to ensure delivery, directly or through a service provider, within a reasonable period that shall not exceed thirty (30) days.
In the event that this deadline cannot be met, WeWard will inform the User by email and undertakes to refund the amount of the order, after the aforementioned thirty (30) day period.
4.3 Transfer of Risk
In accordance with Article L216-4 of the Consumer Code, the risks of loss or damage to the Product are transferred to the consumer at the moment when the latter or a third party designated by them (other than the proposed carrier) takes physical possession of the Product.
If the received package is damaged, or if all or part of the Product in the package is damaged, missing, or does not correspond to the order, the User (or any third party they have designated) is invited to:
● Take photos of their order and the damaged Product,
● Refuse to receive the package and ask the carrier to note the refusal of the package and the anomalies observed.
The User must notify the problem to contact@weward.fr without delay.
ARTICLE 5: RIGHT OF WITHDRAWAL
5.1. Conditions
5.1.1 Right of Withdrawal for Products (excluding Electronic Vouchers)
The consumer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal from the distance contract without having to justify their decision.
The User must notify their decision to withdraw by sending an email to contact@weward.fr with the subject line WITHDRAWAL and the order number visible on the invoice, before the expiration of the aforementioned period. This email must contain an unambiguous declaration from the User expressing their wish to withdraw and must be sent from the email address of the User's account.
The User can notably use the following text:
I …… hereby notify you of my withdrawal from the contract for the sale of the good ……….
Ordered on …….. / received on ……….
Order number: ……….
Customer name: ……..
Customer address: ………..
Customer email: ………
Customer phone number: ……
Bank details for refund: ………
Customer signature (only in case of notification of this form on paper):
Date: …………
WeWard will indicate return instructions by return email.
The return of the Product will be carried out according to the process requested by WeWard and within a period of fourteen (14) calendar days from the notification of the User's decision to withdraw. The Product must be returned in the state in which it was received, in its original packaging, and accompanied by any accessories.
WeWard undertakes to refund the order using the same payment method as that used by the User when placing their order.
Return costs are borne by the User.
Any damaged Product cannot be refunded. The User bears all costs of return in case of exercise of the right of withdrawal.
5.1.2 Exclusion of the Specific Right of Withdrawal for Electronic Vouchers
Given the digital nature of these Products and the immediate access to these Products by the User after purchase, you will be asked to waive your right of withdrawal when purchasing this type of Product, which means that the Product will belong to you immediately after purchase and you waive the possibility of returning it to Weward for a refund.
BY PURCHASING THIS TYPE OF PRODUCT ON THE APPLICATION, YOU EXPRESSLY CONSENT TO THE PERFORMANCE OF THE CONTRACT BEGINNING BEFORE THE END OF THE WITHDRAWAL PERIOD AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL.
5.2. Exclusions: Reminder of the Provisions of the Consumer Code
The Consumer Code does not provide any right of withdrawal for:
● services fully performed before the end of the withdrawal period and whose performance began after the express agreement of the Member and their express waiver of the right of withdrawal;
● Products or services whose price depends on fluctuations in financial market rates beyond the professional's control and likely to occur during the withdrawal period;
● Products made according to the User's specifications or clearly personalized;
● Products likely to deteriorate or expire quickly (e.g., foodstuffs or liquids);
● Products that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
● Products which, after having been delivered and by their nature, are inseparably mixed with other items;
● audio or video recordings or computer software when they have been unsealed by the User (i.e., when the blister has been opened, removed, or torn, such as for CDs and DVDs);
● newspapers, periodicals, and magazines, except for subscription contracts to these publications;
● accommodation services, other than residential accommodation, goods transport services, car rentals, catering, or leisure activities that must be provided on a specific date or period;
● digital content not supplied on a physical medium whose execution has begun after the consumer's express prior agreement and express waiver of their right of withdrawal.
ARTICLE 6: WARRANTIES
6.1 Legal Warranties
Weward is bound by the legal warranty of conformity under the conditions of articles L.217-4 and following of the Consumer Code and the warranty against hidden defects under the conditions provided for in articles 1641 and following of the Civil Code.
You have a period of two years from the delivery of the product to implement the legal warranty of conformity in case of appearance of a defect of conformity. During this period, you are only required to establish the existence of the defect of conformity and not the date of its appearance.
When the product sales contract provides for the provision of digital content or a digital service continuously for a period exceeding two years, the legal warranty is applicable to this digital content or digital service throughout the provision period provided for. During this period, you are only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date of its appearance. For these goods, the legal warranty of conformity entails an obligation for the professional to provide all updates necessary to maintain the conformity of the good.
You have the right to choose between repair or replacement of the product within thirty days following your request, free of charge and without major inconvenience to you.
Any product repaired under the legal warranty of conformity benefits from a six (6) month extension of this warranty.
If you request the repair of the good but its replacement is imposed on you, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the product.
You can obtain a reduction in the purchase price while keeping the product or terminate the contract with full reimbursement against return of the product, if:
(i) The professional seller refuses to repair or replace the product;
(ii) The repair or replacement of the product occurs after a period of thirty days;
(iii) The repair or replacement of the product causes a major inconvenience to you, particularly if you definitively bear the costs of return or removal of the non-conforming product, or if you bear the costs of installation of the repaired or replacement product;
(iv) The non-conformity of the product persists despite the seller's unsuccessful attempt to bring it into conformity.
You also have the right to a reduction in the price of the product or to termination of the contract when the defect of conformity is so serious that it justifies the immediate reduction of the price or termination of the contract. You are then not obliged to request the repair or replacement of the product beforehand.
You do not have the right to terminate the sale if the defect of conformity is minor.
Any period of immobilization of the product for its repair or replacement suspends the warranty that remained to run until the delivery of the repaired product.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
The seller who in bad faith obstructs the implementation of the legal warranty of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
You also benefit from the legal warranty against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the product is kept or to a full refund against return of the product.
6.2 Commercial Warranties Offered by the Supplier
In some cases, a commercial warranty may be offered to the User. If this is the case, it will be indicated in the Product Description of the concerned Products as well as on the Product invoice issued under the conditions provided for in article 3.3.
The User must exercise their right exclusively with the Supplier or manufacturer, in accordance with the terms and conditions of any commercial warranty provided by the latter. The contact details of the Supplier or manufacturer are provided by Weward.
ARTICLE 7: PERSONAL DATA
When making a purchase on the Deals Page, Users' data is subject to personal data processing. To learn more about this processing, WeWard invites its Users to refer to its "Personal Data Protection Policy" available on the Weward website and on the Application.
Data necessary for the delivery of the Product will be transferred to WeWard, the supplier, and the delivery service provider for this purpose only. Additional data provided at the time of ordering is used to enrich the User's personal space. This data may be modified or deleted by the User in their personal space.
ARTICLE 8: INTELLECTUAL PROPERTY
All graphic elements, texts, logos, distinctive signs, or any assembly of these elements presented on the Deals Page are protected by intellectual property law. They cannot be the subject of any reproduction, copy, modification, or commercial exploitation without their author exposing themselves to legal action.
ARTICLE 9: Contract Formation and Evidence
The "validation click" on "pay now" constitutes proof of the formation of the sales contract. This electronic validation between the parties has the same value as a handwritten signature. Clicking in the box announcing acceptance of the general terms and conditions of sale also constitutes proof of unreserved acceptance of these T&Cs.
As these T&Cs exist only in French, you declare that you understand this language and all the provisions of these T&Cs.
It is recommended to print a copy and keep it.
Computerized records, stored in WeWard's computer systems under reasonable security conditions, will be considered as evidence of communication, orders, and payments made between the parties.
The archiving of orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
ARTICLE 10: LIABILITY
10.1 Liability Concerning Products
The Products offered to the User are those that appear in the catalog published on the Application within the limits of available stock.
Each Product is presented accompanied by a photograph and a description established by Weward. The descriptions are intended to present to the User the essential characteristics of the Products before the final order is placed and cannot under any circumstances engage the responsibility of Weward. The photographs of products represented on the Application are as accurate as possible but cannot guarantee a perfect similarity with the products offered, particularly with regard to colors.
10.2 Liability Concerning Access to the Application
Weward declines all responsibility in case of difficulty accessing its Application or interruptions in the connection whatever the causes.
In addition, Weward cannot be held responsible for any damage or virus that could infect your mobile phone or any computer equipment, following use or access to the Application or downloads from this Application.
ARTICLE 11: FORCE MAJEURE
Weward is exonerated from its responsibility if the non-execution or poor execution of these T&Cs is caused by the occurrence of an event of force majeure as defined by article 1218 of the Civil Code and jurisprudence.
ARTICLE 12: APPLICABLE LAW AND DISPUTE RESOLUTION
These T&Cs are subject to French law and each purchase is subject to the T&Cs in force on the day of use.
In case of dispute or complaint, Users can contact the competent customer service offered by WeWard by email: contact@weward.fr in order to seek an amicable solution.
In accordance with article L. 612-1 of the Consumer Code, the User is offered the opportunity to use a mediator free of charge with a view to the amicable resolution of any dispute between them and the Company. The User is invited to contact the Company to inform them of their request so that the Company can communicate to them the contact details of the mediation organization and the precise conditions for such recourse to this mediation procedure.
The User can consult: Consumers can also consult the European platform for dispute resolution.
In the absence of an amicable solution between the parties, the French courts will have jurisdiction to hear the dispute.