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This document was automatically translated from French.
Last updated: March 3, 2025
The website www.wewardapp.com and the WeWard mobile application are published by WEWARD, a simplified joint-stock company with a share capital of €1203.32, headquartered at 111 Avenue Victor Hugo, Paris (75016), registered with the Paris Trade and Companies Register under number 85361417000035 ("WeWard" or "we").
These terms and conditions of use (the "T&Cs") define your access and use conditions of the Site. We invite you to read them carefully. For the purposes of these T&Cs, all capitalized terms have the meaning assigned to them.
Preamble
We have developed the WeWard mobile application ("the Application") to motivate Users to prioritize walking in their daily commutes for health and ecological reasons.
The Application allows users to earn points ("Wards") awarded based on actions or features promoted within the Application. For example, the User can be awarded Wards based on the number of steps taken or during bonus actions in the Application.
Wards allow users to unlock rewards displayed within the Application, under the conditions described in Article 7 of these terms.
Application: refers to the WeWard mobile application, available on iOS and Android.
Wards Balance: refers to the balance of Wards associated with the User Account.
Account or User Account: refers to the personal space dedicated to the User on the Application, which they access by registering and logging into the Application after accepting the T&Cs.
Suppliers: refers to WeWard partners offering products for sale on the WeWard Application.
Products: refers to all products offered directly for sale by WeWard or by Suppliers on the Application.
Virtual Products: types of WeWard Products that refer to virtual items, electronic vouchers, or privileges on WeWard.
Electronic Vouchers: refers to gift cards available on the gift page of the Application that can be purchased and used at a selection of external partners.
Reward(s): refers to all possibilities offered to the User in exchange for using Wards, such as gift cards, virtual items, cash prizes, vouchers, discounts on items, support for humanitarian or ecological projects, goods, or services available in the Application.
Service(s): refers to all services provided by WeWard through the website and the Application.
Website: refers to the website www.wewardapp.com
User: refers to any individual registered on the Application, holding an Account.
Visitor: refers to any person visiting the Services but not having the status of a User.
Wards: refers to the points accumulated that can only be used within the Application, allowing users to unlock the Rewards displayed on the Application.
Registration for the Application is reserved for individuals over fifteen (15) years old with internet access. When registering on the Application, the User declares and guarantees to be fifteen (15) years or older. We reserve the right to request any document to justify the identity and age of the person creating the Account.
Registration for the Application is free and does not entail any purchase obligation or financial consideration from the User towards WeWard.
When creating the Account, the User indicates having read and accepted all the terms and conditions of use.
When registering on the Application, the User also declares having read our Privacy Policy, incorporated by reference into the T&Cs.
The use of the Application is free. To create an Account, you must complete the registration form accessible from the Application.
You can also create an Account using a third-party service such as Facebook, Apple, or Google and, if necessary, complete any missing data. In such a case, the User acknowledges authorizing WeWard to use the data transmitted by the third-party service. For more information about the data we collect from you and how we use it, please consult our Privacy Policy. You agree to provide a valid email address that you own and declare and guarantee that the information provided is accurate and complete.
You agree to provide a valid email address that you own and declare and guarantee that the information provided is accurate and complete.
When creating the Account, the User is free to check the box "I accept the terms and conditions of use and certify that I am over 15 years old."
Acceptance in this form of a checkbox constitutes proof that the User has read, via the Application, our T&Cs and constitutes unreserved adherence.
IF YOU DO NOT ACCEPT ALL THE TERMS OF THE TERMS AND CONDITIONS OF USE AND REFUSE TO BE BOUND BY THEM, PLEASE REFRAIN FROM USING OUR SERVICES AND DELETE YOUR ACCOUNT IF APPLICABLE.
Specific conditions may apply or be added during the use of certain Services in accordance with the conditions set out in Article 3.3. These different documents will be incorporated into these T&Cs.
These T&Cs come into effect on the date of their online publication and are enforceable:
Subject to compliance with these deadlines, the T&Cs online on the Application prevail over any earlier dated version and these T&Cs, and cancel and replace any previous version. The User can at any time renounce using the Services and delete their Account, but remains bound by any prior use.
We reserve the right, at our sole discretion, at any time and without notice, to adapt or modify these T&Cs. We may do so for various reasons, including to reflect non-substantial changes or changes to provisions modified by law, due to new features, or changes in business practices.
The User who does not wish to adhere to the modified T&Cs may delete their account and cease using the Services.
Any use of the Application and/or Services after the enforceability period (article 3.2) implies acceptance of them.
Article 4 - Conditions of Access to Services
Access to our Services requires holding an Account on the Application.
The Application is downloadable for free on Apple's App Store and Google's Play Store. Access to the Application is free (excluding connection costs and telecommunication fees borne by the User).
Our Services aim to motivate the sporting efforts and daily actions of Users in a playful and interactive framework. Under no circumstances should our Services be considered as services allowing to obtain a source of income, or professional income.
Access to our Services is only possible in a strictly personal and private context. WeWard is in no way responsible for any steps that may apply to obtaining and/or receiving Rewards (declarations, taxation, taxes, etc.). Consequently, the User is prohibited from using the Application in a professional, commercial, or competitive interest to WeWard. Any violation of this provision may result in the closure of the Account.
The User is informed that to benefit from certain Services available in the Application, they are invited to agree to share their geolocation and/or the tracking of their physical activity through the native sensors of their smartphone or connected objects. Failing this, the User will not be able to be awarded Wards, especially for those requiring the calculation of the number of steps taken or tracking visits to recommended places. For more information about the information we collect from you and how we use it, please consult our Privacy Policy.
We reserve the right, without notice or compensation, to temporarily or permanently close all or part of the Application or access to remote Services, particularly to perform an update, maintenance operations, modifications, or changes to operational methods, servers, and accessibility hours, and in case of anomaly, to do everything possible to make the Application accessible and operational.
The User agrees to use the Application and Services only under the conditions defined herein.
The User agrees in particular to:
Any violation of one of these commitments constitutes a serious breach of the User's contractual obligations under these T&Cs.
It is the User's responsibility to ensure that their computer and transmission means are in good working order and up to date to benefit from the features of the Services and the Application.
The User is responsible for preserving, using, and maintaining the confidentiality of their identifiers and password.
The User agrees to notify WeWard without delay of any communication to third parties or theft or compromise of their password.
The User also acknowledges being solely responsible for complying with all laws, regulations, and obligations applicable to their use of the Application and Services.
We reserve the right to refuse access to all or part of the Service to any User who does not comply with these T&Cs.
We reserve the right to refuse and/or cancel a username/suspend the Account, at our sole discretion, in case of fraud. The User will be informed.
In case of violation by the User of these T&Cs, particularly the obligations detailed in Article 5 or if we have legitimate reasons to believe that this is necessary to protect our security, our integrity, those of other users or third parties, or for fraud prevention purposes, we reserve the right to:
When necessary, the User is notified of the implementation of such a measure and may submit observations. Observations must be sent according to the methods mentioned in Article 14 "Contact." WeWard will decide, at its sole discretion, whether to lift the measures in place or not.
The measures implemented will take effect without prejudice to any damages that may be claimed from the User as compensation for losses incurred due to a violation of the T&Cs.
The most frequently asked questions from our users are regularly answered by our teams and are accessible in our FAQ.
Creating an Account automatically generates registration for the Wards awarding program. Wards correspond to points that can only be used within the Application, allowing users to unlock Rewards. The number of Wards associated with the User Account is displayed in the Account balance (the "Wards Balance").
Users are awarded Wards by performing actions promoted on the Application (validating daily walking, completing quests, participating in contests, surveys, events, and/or any feature implemented for this purpose), including:
The number of Wards awarded based on actions or challenges will be specified in the Application. This number may be subject to daily, weekly, or monthly limits as well as validation criteria that may involve a certain delay in awarding Wards. The number of Wards awarded for an action or challenge may change, and the awarding conditions will be detailed in the Application.
The awarding of Wards through certain features available in the application may be subject to a chance without purchase obligation or financial sacrifice (promotional lottery). In case of winning, the corresponding number of Wards will be credited to the Wards Balance. The features concerned and the conditions applicable to these lotteries will be detailed in the Application.
The awarding of Wards through certain features available in the Application may require the purchase of a good or service provided by a third party on one of WeWard's partner sites. The number of Wards awarded in this way, the awarding and verification methods will be specified in the Application. The number of Wards may vary depending on Users or products or services purchased and may change over time. If applicable, the Wards will be credited to the Wards Balance and thus usable when the partner site informs WeWard of the completion of the promoted action (visit, purchase, subscription, participation in events, etc.) The User is informed that the number of Wards awarded may subsequently be removed from the Wards Balance for various reasons such as:
The User may be awarded Wards by referring the registration of other users by participating in the Application's referral program. The terms and conditions of referral awarding and the maximum number of Wards to be awarded under the referral program may change, and the terms will be detailed in the Application. We reserve the right to end the referral program as well as the right to disable a referral code, especially if it appears on a review site.
We reserve the right and absolute discretion to determine and modify from time to time the physical movements eligible for Wards, the movement verification algorithms, and the quantities of verified movements that Users must perform to be awarded Wards using the Application. For example, we may modify the step verification algorithm as well as the number of steps required to generate Wards.
The User is informed and acknowledges that the collection and transmission of data from mobile devices or reported by partners in the context of purchases, quests, or surveys, and generally through any transmission of information over communication networks, such as the internet, is subject to technical constraints resulting from technologies beyond WeWard's control. Despite all the care taken by WeWard in verifying data, the inaccuracy or absence of received data cannot engage WeWard's responsibility. Thus, WeWard cannot be held responsible for any errors, interruptions, unavailability, or inaccuracies of information. WeWard also reserves the right to modify retrospectively the Wards awarded to a User when an error or fraud has been committed.
The number of Wards associated with the User Account is displayed in the Wards Balance.
The Wards Balance is neither a bank account nor any payment instrument or service. It functions as a points program allowing users to obtain Rewards.
The balance of the Wards Balance cannot be subject to any cash refund, exchange, or any potential monetary equivalent.
Wards must be obtained and used in accordance with the rules of these T&Cs. WeWard holds the final authority to decide if a feature allows obtaining Wards. Wards will not be granted and may be withdrawn at WeWard's discretion, especially in case of suspected fraudulent use of all or part of the Services.
We may modify or impose different balance and usage limits on the Wards Balance at any time. In case of modification, you will be informed. Continuing to use your Account after the enforceability date (article 3.2 of T&Cs) of the modifications will constitute acceptance of all these modifications. IF YOU DO NOT ACCEPT THESE MODIFICATIONS, PLEASE REFRAIN FROM CONTINUING TO USE THE SERVICES. In this case, WeWard will not be required to refund, exchange, or offer any monetary discount for the remaining Wards in your Wards Balance.
Any sale and/or exchange of Wards inside or outside the Application and/or Services is strictly prohibited.
Depending on the number of Wards available in the Wards Balance, the User can unlock the Rewards displayed in the Application. Rewards may include obtaining virtual items, supporting volunteer missions or humanitarian or ecological projects, participating in temporary operations, awarding vouchers, partner discount codes, discounts on certain items, or cash prizes and/or providing a good or service.
Access to a Reward requires holding a determined number of Wards displayed on the Application. Unless expressly provided and displayed in the Application, the User will not be able to obtain the displayed Reward if they do not have a sufficient number of Wards corresponding to it.
To obtain a Reward, the User must follow the instructions in the "Rewards" section of the Application. The choice and use of Rewards are the sole responsibility of the User. Under no circumstances can WeWard be held responsible for any damage caused to the User or a third party due to the use of Rewards.
The Application allows obtaining Rewards in the context of operations requiring the use of all or part of the Wards Balance. The nature of the Rewards (virtual item, voucher, partner discount code, cash prize, good, or service) is specified in the Application. Some options for using the Wards Balance may require using Wards for a limited period and within the limit of the maximum number of participants and/or quantities displayed in the Application. The access terms (start date and time, duration, number of admitted participants, quantities, etc.) will be detailed in the Application. In case of successful use of the Wards Balance to obtain the displayed Rewards, the User will be immediately informed of the effective use of the balance as well as the awarding or sending of the Reward. Depending on the Reward, participation in some of these operations may be reserved for adults. WeWard reserves the right to verify the User's age.
Rewards by cash prizes. When these Rewards are available, unlocking and obtaining Rewards consisting of a cash prize require providing WeWard with a bank account. The User must verify their identity before being able to obtain cash prizes. WeWard therefore reserves the right to carry out any verifications it deems useful regarding the User's identity and/or age. WeWard cannot be held responsible if the bank information provided is incorrect, does not correspond to the User, or if, for any other reason related to technical problems, the cash prize is not correctly delivered. The User is informed and acknowledges that it is not WeWard's responsibility to verify the bank information provided and that all bank fees, especially related to receiving the cash prize, will be borne by the User.
Promotional lotteries. Unlocking certain Rewards available in the Application may be subject to using all or part of the Wards Balance as well as a chance without financial sacrifice. In case of winning, the User will be informed of the win as well as the awarding of the Reward or the sending or delivery methods of the Reward. Note: Participation in some of these operations and/or the awarding of certain Rewards may be reserved for adults. For more information, please refer to the participation conditions of the said lottery, accessible from the Application or in the relevant distribution medium. WeWard reserves the right to verify the age of the User to whom the win is to be awarded.
Volunteer or charity projects. The Application allows users to support volunteer or charity projects by allocating all or part of their Wards to a dedicated fund. These projects are carried out by third-party partners (associations, foundations, etc.), selected by WeWard and presented within the Application.
The allocation of Wards by a user does not constitute a donation but is akin to a vote guiding WeWard in choosing projects to fund. Once the fund is completed, WeWard will finance the project by transferring the planned amount to the concerned partner, and users will be informed. No management or project promotion fees are charged to the partner.
We invite you to consult the project descriptions on the Application for more information. In case of a partner's failure to meet its commitments, WeWard reserves the right to allocate the funds to another initiative, without its responsibility being engaged.
The unlocked Reward will be awarded as is. Rewards cannot be subject to a cash refund, exchange, any monetary equivalent, or compensation for amounts that may be due to WeWard.
The User acknowledges that WeWard assumes no responsibility for the features, products, services, or other benefits offered on the Application in the "Rewards" section that are manufactured or provided by third-party partners. The User acknowledges that the Company does not guarantee the quality, proper functioning, or safety of goods, services, or other benefits offered on the Application. The User acknowledges that WeWard assumes no obligation for return, exchange, or refund in connection with the Rewards available on the Application.
The Rewards available on the Application may be modified or removed at any time by WeWard, without having to justify the cause and without its responsibility being engaged.
In case of unavailability and/or withdrawal of a Reward previously unlocked by the User, WeWard reserves the right to credit the User with the Wards spent or replace it with another Reward of the same value and equivalent characteristics, without its responsibility being engaged.
The number of Wards required to obtain a reward may vary depending on various factors. We reserve the right to adjust these amounts at any time, especially in the context of tests, economic adjustments, or temporary promotions. Consequently, some users may see different Wards requirements for the same reward.
The Application offers various virtual items, such as collectible digital cards, jokers, and flames.
The methods of obtaining virtual items are detailed on the Application and in the FAQ.
The User may have the opportunity to offer a virtual item, such as a digital card, to another User. They understand that this action is irreversible.
Virtual items can be obtained in various ways, including:
The purchase of any Virtual Item constitutes only the acquisition of a personal, limited, non-commercial, and revocable license, allowing the use of the Virtual Item exclusively within the Services, as long as we provide these Services. This purchase does not confer any ownership rights on the Virtual Item to the User (the "License"). The User acknowledges that they do not acquire any ownership rights on the Virtual Items.
The License is personal and cannot be sold, transferred, assigned, gifted, exchanged, sublicensed, or otherwise transferred to a third party outside the framework of the Services. Consequently, we strictly prohibit and do not recognize as legitimate any sale, transfer, assignment, gift, exchange, sublicense, or any other form of transaction of Virtual Items not authorized by WeWard, whether for real money, goods, credits, or any other type of exchange value. Any attempt to sell, transfer, or exchange of this type is prohibited, void, and constitutes a violation of these Terms and Conditions of Use. This may result in the cancellation of the concerned Virtual Items, the termination of the User's WeWard account, as well as possible legal action.
The User has the option to purchase vouchers on the Application and thus be awarded Wards per euro spent. The number of Wards awarded will be specified in the Application for each partner. This number may be subject to daily, weekly, or monthly limits. The number of Wards awarded and the awarding conditions are subject to change and will be detailed in the Application.
The eligibility conditions for these vouchers (e-commerce site, list of partner stores, list of eligible products) will be specified in the Application.
In case of displaying an erroneous price, manifestly derisory (low price), for any reason (computer bug, manual error, technical error), the order — even validated by us – may be canceled and the Wards removed from the User's balance.
Vouchers cannot be exchanged or refunded (total or partial) as the usage information is sent by email and received immediately.
Purchases of electronic vouchers are subject to the General Terms and Conditions of Sale of the application.
Under all circumstances, the User must adopt a fair behavior in participating and using Wards.
The User agrees not to voluntarily transfer false data to WeWard, such as falsified GPS coordinates, erroneous physical activity, or falsified or non-owned receipts. The User agrees not to call on third parties to generate Wards on their behalf.
The User agrees not to attempt to find workarounds to accumulate Wards such as:
We reserve the right to stop the Wards program or modify it at any time, without compensation, subject to informing Users.
The User can benefit from a Premium status within the Application. This status allows access to exclusive benefits, such as virtual items or additional Wards. Details regarding the content and conditions of the Premium status are available on the User's profile page and in the FAQ.
Premium status can be obtained in two ways:
All financial transactions are processed by third-party providers (Apple and Google), in accordance with their terms of use, privacy policy, and/or any other applicable payment conditions. We encourage you to review their terms of use.
Under no circumstances can WeWard be held responsible for the actions or inactions of a third-party payment provider, including, but not limited to, service interruptions, system failures, or any other malfunction of the payment service.
WeWard reserves the right to modify or delete Virtual Items at any time, with or without notice. WeWard may change the prices of Virtual Items or the Premium subscription at its sole discretion and may add new items requiring additional payments.
Outside the features expressly provided in the Application, the User cannot sell, exchange, or transfer Virtual Items.
All payments are non-refundable. In case of cancellation of your subscription, the benefits of the Premium Status will remain active until the end of the current billing period.
We may test different pricing models or promotional offers from time to time, whether for premium subscriptions or in-app purchases. These price variations may be based on the data we collect or conducted as part of tests. Consequently, some users may see different prices for the same service depending on various factors.
The Premium subscription is automatically renewed until its cancellation. The User can modify or cancel their subscription at any time by accessing their account settings on the App Store or Google Play Store.
If WeWard offers a free trial, the User can cancel it before the end of the trial period to avoid any billing. After this period, the subscription will be automatically renewed under the defined conditions.
WeWard reserves the right to suspend, deactivate, or terminate the Premium status in case of suspected fraud or violation of the terms of use. If the Premium status was obtained through a paid subscription, suspension or termination will result in the cessation of future payments.
The User agrees to pay all applicable fees and taxes related to their subscription, including those incurred by anyone using a WeWard account registered in their name. Any tax applicable to these transactions will be borne by the User.
WeWard reserves the right to modify the prices of goods and services offered at any time.
All information provided during a purchase or transaction must be accurate, complete, and up to date.
The User agrees to assume full responsibility for payments made to interact with the application.
The Application, trademarks, logos, and any other distinctive signs of WeWard and/or its partners, as well as any software used in the provision of the Service, and the contents of the Application (i.e., any text, video, photograph, or any other information in any format and of any nature appearing on the Application) are the exclusive property of WeWard and/or its partners, and/or third parties and may be subject to protection by copyright, trademark law, patent law, or any other intellectual property right. These T&Cs do not entail any transfer of ownership of any kind to the User.
It is therefore prohibited to copy, modify, reproduce, distribute, publish, integrate on any medium, adapt, transfer or assign, license, sublicense, pledge, transmit in any other way the elements of the Application or perform reverse engineering or use any other method to attempt to access the source codes and/or protocols of the Application, without the express authorization of WeWard or the rights holder. The User agrees not to use the Application or the Website illegally or inconsistently with these T&Cs, or to act fraudulently or maliciously, for example by hacking or inserting malicious code, including viruses, or harmful data, into the Application or the Website;
The User agrees to:
If WeWard discovers a violation by the User, WeWard reserves the right to immediately suspend or terminate access to the Application and delete the corresponding Account.
The Website and the Application may contain links or content from services not operated by us and providing additional content or features. The content of these third-party services is governed by the terms of use and privacy policy of the concerned third-party service providers, under their sole responsibility. WeWard is not responsible for the availability or accuracy of third-party services, or the services, products, or content available from these services. The inclusion of links to third-party services or their use does not constitute an endorsement by WeWard of these services. For more information, we invite you to consult the terms of use and/or privacy policy of the concerned third-party services.
The User is responsible for the actions they perform on the Application, including the content they publish, the photos they upload, and the messages they send.
In accordance with Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, WeWard is committed to combating the dissemination of illegal content on its site. Illegal content includes: content with a pedopornographic nature, inciting racial hatred, violence, or discrimination, defamatory, insulting, or infringing on privacy, violating intellectual property rights, inciting illegal or dangerous activities.
The User can report illegal content to WeWard at the following address: contact@wewardapp.com. The report must include: (i) The URL and description of the illegal content, (ii) the reasons why the content is considered illegal, and (iii) the contact details of the reporter.
WeWard will review the reported content as soon as possible. If the content is deemed illegal, it will be removed immediately. WeWard may forward information about illegal content to the competent authorities.
WeWard is not responsible for content published by users unless it is aware of its illegal nature and does not act to remove it. Moderation measures are in place to prevent the dissemination of illegal content.
The User publishing illegal content risks sanctions, including account deletion and legal action.
The WeWard Application allows tracking and verifying the quantity and frequency of Users' physical movements, generating Wards, and using them to exchange for Rewards. The Services provided by WeWard do not contain, constitute, and should not be interpreted as medical advice or medical opinions. WeWard is not a licensed healthcare professional, does not collect health data, and is not able to provide medical advice. The User should always consult a qualified and licensed healthcare professional before starting or modifying an exercise regimen or program. The WeWard Application is not a diagnostic or disease prevention tool. The use of the Application does not create a doctor-patient relationship between the User and WeWard.
In the context of using the Services, we are required to collect and process certain personal data of the User.
Upon registration, the User acknowledges and accepts the processing of their personal data by WeWard in accordance with applicable law and the provisions of our Privacy Policy. For more information about the information we collect from you and how we use it, please consult our Privacy Policy.
Given the technical constraints inherent in the use of the Application and the Website, WeWard's liability cannot be engaged in case of damage caused by a malfunction of one or more steps of access to the Application and/or the Service offered, due in particular, but not exclusively, to the inconveniences inherent in the use of the Internet network, such as service interruption, external intrusion, presence of computer viruses, or malfunction of any kind. The User is invited to report without delay to WeWard any difficulty they may encounter in using the Application.
WeWard does not guarantee optimal operation of the Application if the version used does not correspond to the latest version of the Application on download platforms (Google Play and Apple Store). WeWard's liability cannot be engaged in case of damage caused by a malfunction on a previous version of the Application.
If WeWard has legitimate reasons to believe that the security of the Application is compromised or that misuse of the Service offered is due to unauthorized use of the User's identification data, WeWard may temporarily disable their Account to preserve the integrity of the Application, as well as the data of their user Account.
The User agrees to use the Application in accordance with its purpose and not to engage in any illegal, unfair, dishonest action or that could be assimilated to a fraudulent practice of any kind, aimed in particular at artificially obtaining a number of Wards higher than those corresponding to physical activities and visits to places performed.
WeWard's liability cannot be engaged in the event that the non-performance or poor performance of WeWard's obligations is attributable either to the User's behavior, or to an unforeseeable and insurmountable event by a third party to these T&Cs (including the sources of information published by third parties) and in particular partners over which WeWard has no control, or due to a case of force majeure, as defined by Article 1218 of the Civil Code. Force majeure includes, in particular: natural disasters, fires, strikes, breakdowns, shortages, war, power outages, telecommunication network failures, internet connectivity losses due to public or private operators. Furthermore, WeWard's liability cannot be engaged for any indirect damages resulting from these, loss of operation, loss of profit, damages, or costs.
Without prejudice to the cases of exclusion of WeWard's liability mentioned in these T&Cs, WeWard's liability can only be engaged in compensation for a direct, real, foreseeable, and certain damage suffered by the User, provided that the latter proves that WeWard's contractual fault is the direct cause of their damage. The User acknowledges and accepts that cannot give rise to compensation for loss of opportunity, loss of operation in the accounting sense of the term, loss of productivity, contracts, and/or margin, loss of earnings or Wards, as well as the non-realization of expected savings or gains or any damage to the image.
In any case, and in the event that WeWard's liability is engaged, the compensation due cannot exceed the amount corresponding to the Rewards that would have been awarded to the User through Wards during the three (3) months preceding the incident.
To facilitate their exchanges, the User admits that WeWard's computer systems and files will be considered as evidence between them, unless proven otherwise by them of at least equal value.
Consequently, the computer files and records stored within the computer systems operated by WeWard or on its behalf under reasonable security and reliability conditions may be validly used and produced as evidence of the execution of these T&Cs, and more generally of any event, communication, or relationship that occurred between the parties during the use of the Services by the User. WeWard may validly produce in any procedure, for the purpose of proving any act, fact, or omission, the data, files, programs, recordings, or other elements, received, issued, or stored through the aforementioned computer systems, on any digital or analog media, and rely on them, unless there is a manifest error.
Paragraph 13.1 remains applicable to Virtual Products.
In addition, you acknowledge that you are solely responsible for the purchase, search, use, and all consequences related to Virtual Products.
WeWard is committed to doing its best and making every effort to ensure easy access to Virtual Items when they can be acquired at specific locations, but WeWard calls on your sense of responsibility when collecting Virtual Products.
If certain Virtual Items were located in potentially dangerous or difficult-to-access places, by using these Virtual Items, you assume full responsibility for the associated risks, including, but not limited to, accidents potentially caused by an inappropriate or dangerous location of a Virtual Item.
The User can send a Virtual Item to another User. When you offer or exchange virtual items with another User, you do so at your own risk and with full awareness that these transactions are irrevocable. WeWard is not responsible for losses or disputes that may result from these activities. We strongly recommend that users only conduct transactions on the WeWard platform and exercise caution when making any arrangements outside the platform. The Company does not facilitate, mediate, or guarantee the results of exchanges made via social networks or other external channels.
WeWard, its employees, suppliers, providers, or subcontractors cannot be held responsible for any incident occurring during the purchase, search, or use of these Virtual Items.
You agree to defend, indemnify, and hold WeWard, its employees, suppliers, providers, or subcontractors harmless from any liability in case of claims from you or any third party, damages, debts, losses, liabilities, costs, or expenses resulting from the purchase, search, or use of WeWard's Virtual Items.
This liability release includes any accident caused following the purchase, use, search of Virtual Items, whether you are on foot, motorized, vehicled, and in all types of places, private or public.
The T&Cs are entered into for an indefinite period from their first acceptance by the User under the conditions described in Article 1.
WeWard may suspend or delete access to all or part of the Application and Services in case of non-compliance with these T&Cs by the User.
In this case, WeWard will notify this suspension and/or deletion of the Account to the User by email and will put them on notice to stop this violation.
In the event of a suspension, the User can correct the breach within three (3) days from this notification. After this period, and in the absence of satisfactory action by the User, WeWard may terminate the contractual relationship with the User as of right, subject to the damages to which it may be entitled as compensation for the damage resulting for it from this situation.
This termination may occur without notice in the event of a serious violation by the User of their obligations under these T&Cs.
WeWard reserves the right to deactivate the User's Account after a total inactivity period of their Account equal to or greater than thirty (30) days. However, the User will have the opportunity to reactivate their account, as long as they have not exceeded an inactivity period of more than twenty-four (24) months. This period runs from the date of the User's last connection to the Application.
The User has the option to terminate the contractual relationship with WeWard at any time, without charge and without reason. To do this, they simply need to go to the Application Settings and click on the "Delete my account" option.
Within forty-eight (48) hours following the deletion of the Account, all or part of the User's data may be deleted from WeWard's databases, and the User will no longer have access to the Application or Services. The deletion of this data depends on WeWard's legal obligations and its commitments in the Privacy Policy.
In case of the User's death, and upon production of relevant supporting documents, the Account will be deactivated. Its content can only be transmitted to the heirs by court decision or under the conditions provided by the applicable regulations.
These T&Cs and their interpretation are subject to French law, without prejudice to applicable conflict of law rules, except for contrary public order rules.
In case of a problem, the User is invited to contact: contact@wewardapp.com
In accordance with Article L. 612-1 of the Consumer Code, the User is offered free recourse to a mediator for the amicable resolution of any potential dispute with WeWard. The User is invited to contact WeWard to express their request, so that WeWard can provide the contact details of the mediation body and the precise conditions of such recourse to this mediation procedure.
The User can also consult the European dispute resolution platform: https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights
In case of failure or refusal of mediation, any legal action will be brought before the competent court in accordance with the provisions of the Code of Civil Procedure.
For any questions or information, Users can contact WeWard: