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This document was automatically translated from French.
Last updated March 5, 2025
"Application": refers to the WeWard platform accessible on computer, mobile, or tablet, where Products are offered for sale.
"Top Deals page": refers to the remote sales service offered by WeWard to its Users via a dedicated sales space for Products on the Application.
"CGV": refers to these General Terms of Sale whose purpose is to define the conditions and modalities of sales made on the Application, the operation, and obligations related to the purchase by Users of the products offered by WeWard.
"Descriptive Sheet": refers to the sheet appearing on the Top Deals page, summarizing all the information related to the Product, its essential characteristics, and any specific delivery terms applicable to certain Products.
"Suppliers": refers to WeWard partners offering products for sale on the WeWard Application.
"Products": refers to all products, offered directly for sale by WeWard or by Suppliers on the Application.
"E-vouchers": refers to gift cards available on the gift page of the Application that can be purchased and used at a selection of external partners.
"User": refers to individuals registered on the Application to walk, purchase Products from the Top Deals page, play games offered on the Application, or simply browse them.
"Wards": refers to the points earned by the User by using the Application.
The company WEWARD is a simplified joint-stock company with a capital of €1,203.32, registered with the Paris Trade and Companies Register under number 853 614 170 and whose registered office is located at 111 Avenue Victor Hugo, 75116 Paris.
As part of its activity, WeWard provides its Users with a space on the Application through which they can directly purchase one or more Products listed online.
Any order placed on the WeWard application implies prior and unconditional acceptance of these CGV. By checking the box: "I have read and accept the general terms of sale" as provided in article 3.2, the user is bound by all the provisions of the CGV. Failing to check the aforementioned box, the User will not be able to place an order.
WeWard reserves the right to modify these CGV, noting that the CGV applicable to Users are those in effect on the day of order validation.
By placing an order on the Application, the User certifies being at least 16 years old and acknowledges having full capacity to enter into contracts under French law.
The Top Deals page allows Users to purchase Products online such as gift cards valid at a range of partners (E-vouchers).
WeWard independently manages and edits the content of the Top Deals page and the Descriptive Sheets of the Products.
Access to the Top Deals page is reserved for Users registered on the Application.
Upon registration, the User must comply with the Application's Terms of Use.
Any order must be made through identification on the user's personal space.
WeWard makes every effort to ensure that its Users can access the Top Deals page at any time.
However, WeWard reserves the right to interrupt, temporarily suspend, or modify access to the Application or the Top Deals page without notice to carry out improvements, adaptations, or maintenance.
The Products listed on the Top Deals page are accompanied by a detailed description allowing the User to know their essential characteristics before placing an order (Descriptive Sheet).
The Products and prices listed on the Application are available as long as they are visible and the "Buy" button is displayed. Until the order is validated and paid for, a Product may become unavailable even if it has been selected by clicking this button.
It is reminded that the sale of Products is strictly reserved for WeWard subscribers.
As such, by making purchases from the Top Deals page, Users can obtain certain benefits related to the purchase of certain Products, including Wards or any other benefit offered and chosen by WeWard.
Before placing an order, the User can view in the Descriptive Sheet, at the price level, the benefits they will receive following their purchase.
The User has the option to purchase vouchers on the Application and thus be awarded Wards per euro spent. The number of Wards awarded will be specified in the Application for each partner. This number may be subject to daily, weekly, or monthly limits. The number of Wards awarded and the conditions of attribution are subject to change and will be detailed in the Application.
The eligibility conditions for these vouchers (e-commerce site, list of partner stores, list of eligible products) will be specified in the Application.
In case of a manifestly erroneous price display (ridiculously low price), for any reason (computer bug, manual error, technical error), the order - even validated by us - may be canceled and the Wards removed from the User's balance.
Vouchers cannot be exchanged or refunded (total or partial) as usage information is sent by email and received immediately.
The conditions of use, validity, and eligibility of the E-vouchers are specified on the WeWard application as well as on the concerned partner's site. The latter provides additional information on eligibility criteria and the terms of use of the voucher. WeWard cannot be held responsible for any issues related to the use of the voucher. In case of difficulty, the user should directly contact the concerned partner.
The user can place their order according to the instructions on the Top Deals page.
Thus, they can select the product of their choice according to the proposed catalog. Once the Product is chosen, the User can validate their order so that a summary displaying the selected Product and its characteristics appears.
The User then chooses their delivery address if necessary and accepts all of these CGV by clicking on the box "I HAVE READ AND ACCEPT THESE GENERAL TERMS OF SALE," without which the order cannot be validated.
Before proceeding to payment, the User has the option to check a box indicating their agreement to receive information on new products and offers from WeWard partners (the Product suppliers) as well as emails offering commercial offers from said partners.
Finally, after entering their delivery information if necessary and the data related to their payment method, the User confirms their intention to proceed with the secure payment of their order by checking the box "PAY MY ORDER,"
Products can only be ordered individually, the User is informed that they can place as many orders as they wish and that each Product will be subject to separate payment and delivery.
The price of the Products is freely determined by WeWard and is displayed, per Product, in euros including VAT. Depending on the type of product, delivery fees and conditions are indicated at the time of purchase.
Payment is made online on the Application. Bank transactions are carried out securely using the secure Checkout platform or Apple Pay and Google Pay solutions. The bank data thus communicated during the order will not be stored on WeWard's servers and will never be communicated to third parties, except the payment provider.
The accepted payment methods are as follows:
The User guarantees that the payment method used is valid and not from a fraudulent operation. If this is the case, that the order is not or partially paid by the User, or that a payment authorization refusal has been issued, WeWard will make a request for the User to remedy the situation, failing which the order will not be finalized.
After placing an order according to the procedure detailed in articles 3.1 and 3.2, the User receives an email confirmation of their order being taken into account. This email will include:
The Products are offered within the limits of available and displayed stocks, in accordance with article 2.1 of these CGV. Thus, it may happen that an ordered Product is no longer available, in which case the User will be informed by email and will be refunded the amount within a maximum of fourteen (14) days after being notified of the Product's unavailability.
The User acknowledges that WeWard has, at its choice, depending on the Product and its supplier, two distinct delivery methods:
Delivery means the deposit of the order at the doorstep of the address indicated by the User, in their presence or in the presence of a person authorized to receive it. WeWard, the Supplier, or the provider ensuring the delivery cannot be held responsible for handing over the order to a third party present at the indicated delivery address.
In case of delivery to a location difficult to access by the delivery person, the User agrees to take the necessary precautions to receive the order.
The receipt of each order is ensured by home delivery according to the address indicated in the order confirmation email and provided during order validation.
It is the User's responsibility to verify the accuracy of the delivery information entered before confirming the order. In case of error in the User's contact details, neither WeWard nor the Supplier or provider in charge of delivery can be held responsible for the inability to deliver the order.
The delivery date depends on the type of Product chosen and the Supplier's providers. The User understands that the Application does not allow them to choose a delivery day or time slot.
WeWard undertakes to make its best efforts to ensure delivery, directly or by a provider, within a reasonable time not exceeding thirty (30) days.
If this deadline cannot be met, WeWard will inform the User by email and undertakes to refund the order amount after the aforementioned thirty (30) day period.
In accordance with article L216-4 of the Consumer Code, the risks of loss or damage to the Product are transferred to the consumer when the latter or a third party designated by them (and other than the proposed carrier) physically takes possession of the Product.
If the received package is damaged, or if all or part of the Product in the package is damaged, missing, or does not correspond to the order, the User (or any third party they have designated) is invited to:
The User must immediately notify the problem to contact@weward.fr
The consumer has a period of fourteen (14) days from the receipt of the order to exercise their right of withdrawal from the distance contract without having to justify their decision.
The User must notify their decision to withdraw by sending an email to contact@weward.fr with the subject WITHDRAWAL and the order number visible on the invoice, before the expiration of the aforementioned period. This email must contain an unambiguous statement from the User expressing their desire to withdraw and must be sent from the User's account email.
The User may use the following text:
I …… hereby notify you of my withdrawal from the contract for the sale of the good ……….
Ordered on …….. / received on ………. :
order number: ……….
Customer name: ……..
Customer address: ………..
Customer email: ………
Customer phone number: ……
Bank details for refund: ………
Customer signature (only if notifying this form on paper):
Date: …………
WeWard will indicate return instructions by return email.
The return of the Product will be carried out according to the procedure requested by WeWard and within fourteen (14) calendar days from the notification of the User's decision to withdraw. The Product must be returned in the condition in which it was received, in its original packaging, and accompanied by any accessories.
WeWard undertakes to refund the order using the same payment method used by the User when placing the order.
Return costs are the responsibility of the User.
Any damaged Product cannot be refunded.
The User bears all return costs in case of exercising the right of withdrawal.
Given the digital nature of these Products and the immediate access to these Products by the User after purchase, you will be asked to waive your right of withdrawal when purchasing this type of Product, which means that the Product will belong to you immediately after purchase and you waive the possibility of returning it to WeWard for a refund.
BY PURCHASING THIS TYPE OF PRODUCT ON THE APPLICATION, YOU EXPRESSLY CONSENT TO THE EXECUTION OF THE CONTRACT BEGINNING BEFORE THE END OF THE WITHDRAWAL PERIOD AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL.
The Consumer Code does not provide for any right of withdrawal for:
WeWard is subject to the legal warranty of conformity under the conditions of articles L.217-4 and following of the Consumer Code and the warranty against hidden defects under the conditions provided for in articles 1641 and following of the Civil Code.
You have a period of two years from the delivery of the product to obtain the implementation of the legal warranty of conformity in case of the appearance of a conformity defect. During this period, you are only required to establish the existence of the conformity defect and not the date of its appearance. When the product sales contract provides for the supply of digital content or a digital service continuously for a period exceeding two years, the legal warranty applies to this digital content or digital service throughout the planned supply period. During this period, you are only required to establish the existence of the conformity defect affecting the digital content or digital service and not the date of its appearance. For these goods, the legal warranty of conformity entails an obligation for the professional to provide all necessary updates to maintain the conformity of the good. You have the right to choose between repairing or replacing the product within thirty days of your request, at no cost and without major inconvenience to you. Any product repaired under the legal warranty of conformity benefits from an extension of this warranty of six (6) months. If you request the repair of the good, but its replacement is imposed on you, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the product. You can obtain a price reduction by keeping the product or terminate the contract by getting a full refund against the return of the product if: (i) The professional seller refuses to repair or replace the product; (ii) The repair or replacement of the product occurs after a period of thirty days; (iii) The repair or replacement of the product causes a major inconvenience to you, especially if you permanently bear the costs of returning or removing the non-conforming product, or if you bear the costs of installing the repaired or replacement product; (iv) The non-conformity of the product persists despite the seller's attempt to bring it into conformity remaining unsuccessful. You also have the right to a price reduction or contract termination when the conformity defect is so severe that it justifies the immediate price reduction or contract termination. You are then not required to request the repair or replacement of the product beforehand. You are not entitled to the termination of the sale if the conformity defect is minor. Any period of immobilization of the product for its repair or replacement suspends the warranty that remained to run until the delivery of the repaired product. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code. The seller who obstructs in bad faith the implementation of the legal warranty of conformity incurs a civil fine of up to 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code). You also benefit from the legal warranty against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles you to a price reduction if the product is kept or a full refund against the return of the product.
In some cases, a commercial warranty may be offered to the user.
If so, it will be indicated in the Descriptive Sheet of the concerned Products as well as on the invoice of the Products issued under the conditions provided for in article 3.3.
The User must exercise their right exclusively with the Supplier or manufacturer, in accordance with the terms and conditions of the commercial warranty possibly provided by the latter. The Supplier or manufacturer's contact details are provided by WeWard.
When making a purchase on the Top Deals page, Users' data is subject to personal data processing.
To learn more about this processing, WeWard invites its Users to refer to its “Personal Data Protection Policy” available on the WeWard site and on the Application.
The data necessary for the delivery of the Product will be transferred to WeWard, the supplier, and the delivery provider for this sole purpose.
Additional data provided at the time of the order is used to enrich the User's personal space. This data can be modified or deleted by the User in their personal space.
All graphic elements, texts, logos, distinctive signs, or any assembly of these elements presented on the Top Deals page are protected by intellectual property law.
They cannot be reproduced, copied, modified, or commercially exploited without exposing their author to legal action.
The "validation click" on "pay now" constitutes proof of the formation of the sales contract. This electronic validation between the parties has the same value as a handwritten signature. The click in the box announcing the acceptance of the general terms of sale also constitutes proof of the unconditional acceptance of these CGV.
These exist only in French, you declare to understand this language and all the provisions of these CGV.
It is recommended to print a copy and keep it.
The computerized records, kept in WeWard's computer systems under reasonable security conditions, will be considered as proof of communication, orders, and payments made between the parties.
The archiving of orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
The Products offered to the user are those listed in the catalog published on the Application within the limits of available stocks.
Each product is presented with a photograph and a description established by WeWard. The descriptions are intended to present the essential characteristics of the Products to the user before the final order and cannot in any way engage WeWard's responsibility.
The photographs of the products represented on the Application are as faithful as possible but cannot guarantee a perfect similarity with the products offered, especially regarding colors.
WeWard declines all responsibility in case of difficulty accessing its Application or interruptions in the connection for any reason.
Furthermore, WeWard cannot be held responsible for any damage or virus that may infect your mobile phone or any computer equipment, following the use or access to the Application or downloading from this Application.
WeWard is exempt from its responsibility if the non-performance or poor performance of these CGV is caused by the occurrence of a force majeure event as defined by article 1218 of the Civil Code and case law.
These CGV are subject to French law and each purchase is subject to the CGV in effect on the day of use.
In case of dispute or claim, Users can contact the competent customer service offered by WeWard by email: contact@weward.fr to seek an amicable solution.
In accordance with article L. 612 – 1 of the Consumer Code, the User is offered free recourse to a mediator for the amicable resolution of any potential dispute with the Company.
The User is invited to contact the Company to express their request so that the Company can provide the contact details of the mediation body and the precise conditions of such recourse to this mediation procedure.
The User can consult: Consumers can also consult the European dispute resolution platform.
In the absence of an amicable solution between the parties, the French courts will have jurisdiction to hear the dispute.